Refund Policy

Thank you for subscribing to Dream4k. We value your satisfaction and are committed to providing you with the best streaming experience possible. This Refund Policy outlines our guidelines for refunds and cancellations.

1. Refund Eligibility

7-Day Money-Back Guarantee

Dream4k offers a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with our service for any reason, you may request a full refund within 7 days of your initial purchase. This guarantee applies only to first-time subscribers and cannot be claimed for renewal payments or by customers who have previously received a refund.

Service Issues

If you experience significant and persistent technical issues with our service that we are unable to resolve within a reasonable timeframe, you may be eligible for a partial or full refund at our discretion. To qualify, you must:

• Report the issue to our support team promptly
• Provide all requested information to help us diagnose and resolve the problem
• Allow our technical team reasonable time and access to attempt to resolve the issue

Accidental Purchases

If you accidentally purchased a subscription or selected the wrong subscription plan, you may request a refund within 24 hours of the purchase. Please contact our support team immediately with details of the error.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

• After the 7-day money-back guarantee period has expired
• For subscription renewals (automatic or manual)
• If you have violated our Terms of Service
• For temporary service interruptions due to maintenance, system failures, or other factors beyond our control
• If you are unable to access the service due to incompatible devices or insufficient internet connection
• If your expectations regarding content availability were not met, despite our clear communication about our channel lineup
• If you no longer need the service or found an alternative service

3. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team via email at [email protected] or through the contact form on our website
2. Provide your account information (email address and username)
3. Specify the reason for your refund request
4. Include your order number or transaction ID if available

Our support team will review your request and respond within 48 hours. If your refund is approved, please note the following:

• Refunds will be processed using the same payment method used for the original purchase
• Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account
• Your access to the service will be terminated once the refund is processed

4. Partial Refunds

In some cases, we may offer partial refunds based on the following considerations:

• Length of time the service has been used
• Nature and severity of service issues experienced
• Attempts made to resolve the issues
• Other relevant factors determined by our support team

5. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. Please note the following regarding cancellations:

• Cancellation will stop future automatic renewals
• You will continue to have access to the service until the end of your current billing period
• No refunds will be issued for the remaining unused portion of your current subscription period unless otherwise specified in this policy
• To avoid being charged for the next billing cycle, please cancel at least 24 hours before your renewal date

6. Free Trial Conversions

If you signed up for a free trial that converted to a paid subscription, please note:

• The 7-day money-back guarantee period begins from the date of conversion to a paid subscription, not from the start of the free trial
• You will not be eligible for a refund if you failed to cancel your subscription before the free trial period ended
• It is your responsibility to cancel your subscription before the free trial ends if you do not wish to continue with the paid service

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our service following the posting of changes constitutes your acceptance of such changes.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By phone: +1 (555) 123-4567
• By mail: 123 Streaming Ave, Digital City, 10001, United States